Privacy Policy

Inward Motion Counseling Group

Effective date: October 16, 2026

This Privacy Policy explains how Inward Motion Counseling Group ("Inward Motion," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.inwardmotioncounseling.com (the "Website"), contact us, subscribe to our newsletter, or take part in our SMS/text messaging program. It applies to all Website visitors, not only clients. Please read it together with our Terms and Conditions.

If you become a client, your protected health information (PHI) is also protected under HIPAA and described in our Notice of Privacy Practices, which you receive at intake. Where this Policy and the Notice of Privacy Practices differ about PHI, the Notice controls.

1. Collecting and Using Your Personal Data

Information We Collect

Information you give us. When you fill out a contact or get-started form, book a consultation, subscribe to our newsletter, text or call us, or email us, we may collect:

  • Name

  • Email address

  • Mobile or other phone number

  • State of residence and preferred contact method

  • The services you are interested in and anything you choose to share about what brings you to therapy

  • Insurance details, if you ask about reimbursement support

  • The content of messages you send us, and your SMS consent and opt-out status

Information collected automatically. When you visit the Website, we and our service providers may automatically collect:

  • IP address

  • Browser type, device type, and operating system

  • Pages viewed, links clicked, referring website, and time on page

  • General location based on your IP address

  • Data from cookies and similar technologies (see Section 2)

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and consultation requests

  • Schedule, confirm, remind, and reschedule appointments

  • Send administrative updates about your account or services

  • Send SMS/text messages to people who have opted in, as described below

  • Send our email newsletter, mental health resources, and practice updates (marketing) to people who subscribe

  • Run the third-party integrations that operate our practice, such as our scheduling and client portal, CRM and text messaging platform, secure email, newsletter, and insurance reimbursement tools

  • Understand how visitors use the Website and improve it

  • Protect the Website and prevent fraud or misuse

  • Meet legal, licensing, and professional obligations

We do not sell or rent your personal information.

SMS/Text Messaging Program

Program Description

Inward Motion Counseling Group offers an SMS/text messaging program to provide clients and prospective clients with appointment-related communications, consultation scheduling, administrative updates, and responses to inquiries. By providing your mobile phone number and opting in, you consent to receive text messages from Inward Motion Counseling Group at the phone number provided.

How You Opt In

You may opt in to receive SMS messages from Inward Motion Counseling Group through any of the following methods:

  • Submitting your mobile phone number through a web form on our website (such as our Contact Us or appointment request form), where a clearly marked checkbox allows you to consent to receive text messages

  • Verbally providing consent during a phone call with our staff

  • Texting our business line at (808) 633-3759 to initiate a conversation

  • Providing written consent during intake or onboarding paperwork

Consent to receive SMS messages is not a condition of purchasing any goods or services. Your mobile phone number will not be shared with third parties or affiliates for marketing purposes.

Types of Messages You May Receive

Messages sent through our SMS program may include:

  • Appointment scheduling, confirmations, reminders, and rescheduling

  • Responses to inquiries and consultation requests

  • Administrative updates related to your account or services

  • Important notices about our practice (e.g., office closures, policy updates)

Message Frequency

Message frequency varies based on your interaction with our practice. You can expect to receive approximately 2–6 messages per month, though frequency may be higher during active scheduling or consultation periods.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Inward Motion Counseling Group is not responsible for any charges from your wireless carrier.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive a confirmation message and will no longer receive SMS messages from our program. You may also contact us at support@inwardmotioncounseling.com to request removal.

How to Get Help

For assistance, reply HELP to any of our text messages, or contact us at support@inwardmotioncounseling.com or (808) 633-3759.

Privacy of SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as our SMS platform provider, is permitted solely to facilitate delivery of text messages. All other categories of personal information are handled in accordance with the rest of this Privacy Policy.

Supported Carriers

Our SMS program is available on major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

2. Cookies and Analytics

We use cookies and similar technologies to keep the Website working, remember your preferences, and understand how it is used. The Website is hosted on Squarespace and uses Google Tag Manager, which may load analytics tools such as Google Analytics. These tools collect data such as your IP address, browser, and pages viewed.

You can block or delete cookies in your browser settings, though some Website features may not work without them. You can also opt out of Google Analytics with Google's opt-out browser add-on.

3. How We Share Information

We share personal information only as described below:

  • Service providers. Vendors that help us run the practice, including our website host (Squarespace), scheduling and client portal (Jane App), CRM and text messaging platform, secure email provider (Paubox), and newsletter provider (Flodesk). They may use your information only to provide services to us.

  • Insurance reimbursement partners. Mentaya and Thrizer, when you choose to use their reimbursement support.

  • Legal and safety reasons. When required by law, subpoena, or court order, or when needed to protect someone's health or safety, as permitted by law and professional ethics.

  • With your consent. Any other sharing happens only with your permission.

The SMS limits in Section 1 apply to all of the above: mobile information and text messaging opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

4. Health Information and HIPAA

Website forms are for general inquiries and scheduling. Please share only what you need to get started, and avoid sending detailed clinical information through Website forms, email, or text. Once you become a client, your health information is kept in HIPAA-compliant systems and handled as described in our Notice of Privacy Practices.

5. Your Choices and How to Opt Out

  • Text messages. Reply STOP to any text, or email support@inwardmotioncounseling.com to be removed.

  • Email newsletter. Click "unsubscribe" in any newsletter email. This does not affect appointment-related communications.

  • Cookies. Change your browser settings to block or delete cookies.

  • Access, correction, and deletion. Email support@inwardmotioncounseling.com to ask what personal information we hold about you, or to correct or delete it. We respond within 45 days. Deletion requests are subject to records we must keep under law or licensing rules.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. These include encrypted (SSL/TLS) Website connections, HIPAA-compliant platforms for client records and secure email, and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as needed for the purposes in this Policy. Client records are kept for the periods required by Oregon and Hawai‘i law and professional licensing rules. Inquiry and marketing data is deleted or anonymized when no longer needed, or sooner on request.

8. Children's Privacy

Our services are for adults 18 and older. The Website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

9. Third-Party Links

The Website links to sites we do not control, including Jane App, Flodesk, Mentaya, Thrizer, CareCredit, Facebook, Instagram, and external retreat pages. Their own privacy policies govern how they handle your information.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Changes take effect when posted on this page with a new effective date. We will notify active SMS subscribers of material changes to the SMS program by text message.

11. Contact Us

Questions or requests about this Policy can be sent to:

  • Inward Motion Counseling Group

  • Oregon: 917 SW Oak St, #417, Portland, OR 97205

  • Hawai‘i: PO Box 344, Wailuku, HI 96793

  • Phone and text: (808) 633-3759

  • Email: support@inwardmotioncounseling.com